1) About Tribbecks.Com
The Tribbecks.Com branded website is a trading name of H R Tribbeck & Son,
as detailed in Section 2. As such, we are compliant with current
UK legislation including the Sale of Goods Act 1979, the Consumer
Protection (Distance Selling) Regulations 2000, the Privacy
and Electronic Communications (EC Directive) Regulations 2003,
the
Electronic Commerce (EC Directive) Regulations and the Data
Protection Act 1998. These Terms and Conditions apply to transactions
involving
the tribbecks.com website and do not apply to shop purchases. 2) Contact Address
H R Tribbeck & Son
12 Bridge Street, Salisbury, SP1 2LX
VAT Registration Number 188841317
enquiries@tribbecks.com
| Enquiries: |
01722 324395 or 0845 130 7161 |
| Fax: |
01722 421120 |
Normal Business Hours are:
Monday to Saturday, 9:15am to 5:00pm, except public holidays
in England.
3) Prices
| a) |
Prices quoted throughout the website are in GBP and
are inclusive of UK VAT at the prevailing rate of 17.5%.
This shall apply to all orders delivered within the EC. |
| b) |
Goods ordered to be delivered outside of the EC will
be zero rated for VAT (tax charged at 0%) and the relevant
correction will be recorded on the order acknowledgement. |
| c) |
Charges for postage, packing and insurance will be added
if applicable and are displayed in Section 7. |
4) Guarantee
| a) |
In addition and without limitation to your statutory
rights, all goods supplied will be guaranteed against defective
workmanship or materials for one year from the date of delivery,
providing that they have been used for the purpose for which
they were intended. |
| b) |
We will not be held responsible for damage due to general
wear and tear or for defects which may arise from misuse
or failure to follow manufacturer’s instructions. |
| c) |
We cannot be held responsible for damage or defects
arising from repair, maintenance or alteration by a third
party. |
| d) |
In addition we will continue to provide ongoing support
and assistance for many of our manufacturer’s products
which may offer extended warranties and this is in addition
to your statutory rights. Details of extended warranties
offered by manufacturers will be advertised on this site. |
| e) |
If you become aware of any defect in the goods covered
by the guarantee you should, within a reasonable period of
time after your discovery of the defect, return the goods
to us together with details of the defect. Where we reasonably
believe that the goods are covered by the guarantee we will
repair or, at our option, replace the goods as soon as possible. |
| f) |
If goods are damaged in transit they should be signed
for as “damaged” and returned to us as soon as
possible and we will send you a replacement as soon as reasonably
practicable. |
| g) |
We will refund any postal charges reasonably accrued
by you if returning goods which are defective and covered
by the guarantee, damaged in transit or which have been sent
by us in error. |
5) Payment
| a) |
We accept electronic payment through our secure online
payment partner, SECPay. We can accept payment by MasterCard,
Visa, and their derivatives as well as Switch, Delta and
Solo. |
| b) |
We also accept payment by cheque, traveller’s
cheque or postal order which should be sent to us at our
address detailed in Section 2 with a copy of the order. |
| c) |
Cheques should be made payable to H R Tribbeck & Son. |
| d) |
In addition we will accept payment by banker’s
draft, direct bank transfer and customers should contact
us for more information on these options. |
| e) |
In the case of payment by cheque, postal order, traveller’s
cheque, banker’s draft or direct bank transfer we will
despatch the goods as soon as we receive confirmation that
cleared funds have arrived in our account. |
6) Order Processing & Despatch
| a) |
All orders placed on this website are subject to these
Terms and Conditions. |
| b) |
On receipt of your order we will send an order acknowledgement
by e-mail. |
| c) |
When cleared funds have been received we will send an
acceptance e-mail. No contract is formed until we accept
your order and you receive this notification. |
| d) |
Every effort will be made to despatch orders as soon
as possible and in any event within seven working days of
our acceptance of your order. |
| e) |
However, if delivery cannot be made within seven working
days (such as where an item is out of stock or requires manufacture)
we will advise you of this in the acceptance e-mail. You
will then have the choice to wait, re-order a different item
or cancel the order. |
| f) |
If delivery becomes delayed due to unforeseen circumstances
we will advise you of this as soon as we become aware and
where possible we will inform you of the new anticipated
delivery date. You will then have the choice to wait, re-order
a different item or cancel. |
| g) |
We are entitled to reject any order and will advise
you of this by e-mail as soon as possible following our receipt
of your order. |
| h) |
We reserve the right to contact you at any stage during
the order process to satisfy ourselves of the authenticity
of the order and the payment; any doubts arising from either
of these matters may lead to our rejection of your order. |
7) Costs of Despatch
| a) |
All goods despatched to destinations in the UK will
be shipped free of any additional charge for postage, packing
and insurance. Usually we will send goods by Royal Mail’s “Special
Delivery Next Day” service although we reserve the
right to use any alternative carrier that may equal or exceed
the quality of this service. Goods will be fully insured
and will require a signature on delivery. |
| b) |
Goods despatched to EC destinations (excluding UK) will
be subject to a minimum charge of £5.00 for parcels
up to 100g. Each additional 100g, up to 10kg will be charged
at £0.55. Parcels heavier than 10kg will be quoted
for on an individual basis. |
| c) |
Goods despatched to Worldwide destinations (excluding
UK and EC) will be subject to a minimum charge of £5.00
for parcels up to 100g. Each additional 100g, up to 10kg
will be charged at £0.55. Parcels heavier than 10kg
will be quoted for on an individual basis. |
| d) |
We accept full responsibility for items sold whilst in
our care or in the care of our contracted shipping agents.
You will become responsible for risk of loss or damage to
items once they have been delivered to you. You will become
the owner of the items on their delivery to you, unless we
have not at the time of delivery received the full price
and any delivery charge payable in respect of the items.
If this is the case, you will not become the owner of the
item until full payment has been received by us. |
8) Returns Policy
| a) |
We offer a “no questions asked” cooling
off period of 7 working days. |
| b) |
If you wish to cancel within seven days you must notify
us in writing of your intent within 7 working days of receipt
of the goods. Written notice may be given by post, fax or
e-mail. |
| c) |
This cooling off period does not represent the offer
of a free trial period and items should be returned in the
original packaging in an unused and unworn condition. |
| d) |
We will reimburse you within 30 days of cancellation;
subject to the goods having been received by us in satisfactory
condition and within 14 days of your notice. |
| e) |
You will be responsible for the safe keeping of goods
until they are received by us and as such we would recommend
returning the article by a recorded delivery service. [Proof
of posting does not serve as proof of delivery.] |
| f) |
You are responsible for the safe keeping of any article
in your care prior to its return to us for any reason. Any
damage or loss to goods in your care is your responsibility
and you will be held liable to any charges that may arise
due to loss or damage during this time. |
| g) |
Where you cancel under this section, you will be responsible
for returning the goods to us and for the postal charges
incurred in doing so. |
| h) |
We reserve the right to take any necessary steps to
recover goods not returned and will seek to recover any costs
reasonably incurred by us due to this process |
9) Security
| a) |
Transactions are processed on a secure server by our
secure payments partner, SECPay. All personal information
is encrypted. |
| b) |
We take the prevention of fraud very seriously and reserve
the right to reject any order at any time without notice
or explanation. |
| c) |
Where we have a reasonable suspicion that a transaction
may be fraudulent we may pass details of such transaction
to the relevant investigating authorities. |
10) Complaints
| a) |
If you have any complaints, comments or suggestions as
to how we can improve our service please contact us at enquiries@tribbecks.com.
Alternatively, please write to us at the business address
listed in section 2. |
| b) |
We will endeavour to acknowledge all complaints in writing
(by email) within one working day of receipt, and aim to
reply in full within seven working days. |
11) Intellectual Property
Copyright in the material on this website and design rights
in the items depicted is the property of H R Tribbeck & Son
trading as tribbecks.com and is protected by UK and international
intellectual property laws worldwide. As such, it may not be
reproduced (in its entirety or partially and whether in 2 or
3 dimensional form) or revised without our specific consent.
You may print copies for your personal use provided that this
notice is also reproduced on every such copy.
12) Law
| a) |
These Terms and Conditions and the supply of the goods
will be subject to English Law. |
| b) |
We are a UK based website and are only able to offer
goods for sale to customers permanently resident in UK
or members of Her Majesty’s Forces stationed overseas.
By placing an order you are confirming that you are permanently
resident within the UK or a member of Her Majesty’s
Forces stationed overseas. |
13) Website
Use & Disclaimers
| a) |
Every care has been to taken to ensure that information
contained within this website is accurate and complete however
no guarantee is given. Please be aware that we may alter
the information on the website from time to time including
information regarding goods, price and availability for future
orders without notice. We reserve the right to remove articles
from sale at any time and without explanation. It is your
responsibility to check these Terms and Conditions and remain
in compliance with them. |
| b) |
Whilst we use commercially reasonable efforts to ensure
protection against virus infection, we are not in a position
to confirm that this website and any material available for
downloading from this website will be virus free and cannot
accept any liability in this regard. We therefore recommend
that you carry out your own virus checks, particularly before
downloading any material. |
| c) |
Our website may contain links to other sites or services.
These links are provided solely for your use and convenience
and do not represent an endorsement or recommendation by
us. We are not, therefore, responsible for the content of
any websites of such links or for the consequences of you
entering into any contract(s) with their owners. |
| d) |
We will try to make our website available but cannot guarantee
that our website will operate continuously or without interruptions
or be error free and can accept no liability for its unavailability. |
14) Our Liability
We will not be held liable in so far as permissible by law for
any loss or damage resulting from your use of our website or reliance
upon any information on this website or communication sent by us.
15) Your liability
| a) |
You will be responsible for your own use of our web
site. |
| b) |
If you choose to use our web site in contravention to
these Terms and Conditions you will be liable to reimburse
us in full for any loss and/or damage suffered by us and/or
reasonable costs that may arise due to this misuse. |
| c) |
You are responsible for access to our web site from
your computer and any orders arising from its use. |
16) General
These Terms and Conditions do not affect your statutory rights
as a consumer.
17) Privacy Policy
| a) |
We are committed to protecting your privacy and will
only use information that we collect about you lawfully,
in accordance with the Data Protection Act 1998. |
| b) |
The type of information that we may collect includes
your name, address, other contact details including e-mail
address; and, your credit or debit card details. Your information
will be used by us to process your order and to maintain
your details on our customer database, so that we may deal
with any enquiries or follow up to your order, and/or on
our mailing list where you have requested this. |
| c) |
You can check what information we hold about you by
e-mailing or writing to us. At your request we will correct
or delete information. |
| d) |
We do not operate an “opt out” mailing list
and will only add your e-mail address to a mailing list if
you have specifically asked us to do so. If you do subscribe
to any mailing list and subsequently wish to unsubscribe
you should e-mail this request to us at enquiries@tribbecks.com. |
| e) |
We will not sell or pass any of your details to any
third party apart from any successor of H R Tribbeck & Son
(trading as tribbecks.com) or where we are required to do
so by law, court ruling, or as referred to in section 9c. |
| f) |
We may use technology to track the patterns of behaviour
of visitors to our site; this can include a “cookie” which
would be stored on your browser. You can usually modify your
browser to prevent this happening although it should be noted
that the site may not work if cookies are completely disabled.
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